At Nubirang, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of the delivery date under the following conditions:

• The item must be unused, undamaged, and in its original packaging

• Proof of purchase (order confirmation or receipt) is required

• Returns must be requested and approved before sending the item back

Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as final sale or non-returnable

• Gift cards

• Personalized or custom-made products

• Opened or used personal care items (if applicable)

How to Initiate a Return

To request a return, please email us at support@nubirang.com with:

• Your order number

• The reason for the return

• Clear photos of the item if it arrived damaged or incorrect

After approval, please send your return to:

Efficiency Apex LLC
Room 908, 8-1, Yuxinyuang
Xinghewan, Panyu
Guangzhou, Guangdong Province
China 511430

Return Shipping

• Return shipping costs are the buyer’s responsibility, unless the item was defective or incorrect.

• We recommend using a trackable shipping service to avoid lost returns.

• We are not responsible for items lost in return transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Original shipping charges are non-refundable.

• If your refund is delayed, please check with your bank or credit card provider before contacting us.

• Refunds are issued to the original payment method within 5–10 business days after we receive and approve your return.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

• For exchanges, the new item will be shipped once the returned item is received. Additional shipping charges may apply.

Questions?

If you have any questions about our return or refund policy, please contact us at support@nubirang.com — we’re happy to help.